Terms of Service
Short, readable terms for a $10 product. Summaries in italics, the binding text in plain type.
Last updated: November 3, 2026
These terms govern your use of the Yodl service and website, operated by PhiClaw ("Yodl", "we", "us"). By buying a plan or using the service you agree to them. Plain-English summaries appear in italics and do not replace the terms.
1. The service
Yodl is staff-to-staff team chat software. We provide the web, Mac and iPhone applications, hosting, security safeguards and support described on this website. It is for your team, not for messaging patients.
2. Plans and billing
Plans are billed monthly in advance by card through Stripe at the prices on the pricing page: $10 per location per month with 5 users and 20 GB included, $2 per additional user, $20 per month for API access. Enterprise plans are billed as quoted. Prices can change with 30 days' notice by email. Month to month; you can cancel anytime and you will not be charged again.
3. Cancellation and refunds
Plans are month to month with no contract. Cancelling stops future charges at the end of the current billing month; payments already made are not refunded except where the law requires it.
4. Your account and workspace
You are responsible for who you invite, the roles you assign and the content your team posts. Keep credentials and passkeys secure. You must be at least 18 and authorized to bind your organization.
5. HIPAA and the BAA
If your workspace will contain protected health information you must sign our Business Associate Agreement before any PHI is posted. The BAA governs PHI; if the BAA and these terms conflict about PHI, the BAA wins. We email the BAA with your owner invite.
6. Acceptable use
No unlawful content, no harassment, no attempts to break into the service or other customers' workspaces, no use to message patients or the public, no reselling without written permission.
7. Your data
Your content stays yours. We use it only to provide the service. You can export it; after cancellation it remains exportable for 30 days and is then deleted subject to the BAA and legal obligations.
8. Availability and support
We aim for the service to be available at all times but do not guarantee uninterrupted service. Support is by email at [email protected], answered within one business day. Enterprise plans may include additional commitments as quoted.
9. Warranties and liability
The service is provided "as is". To the fullest extent allowed by law we disclaim implied warranties, and our total liability for any claim is limited to the amounts you paid us in the 12 months before the claim. Nothing here limits liability that cannot be limited by law or the obligations in the BAA.
10. Termination
You may cancel anytime. We may suspend or end a workspace for non-payment or material breach of these terms, with notice where practical.
11. Changes and law
We may update these terms; material changes are emailed 30 days before they take effect. These terms are governed by the laws of the State of Florida, USA. Questions: [email protected].