As of November 2026, Zenzap's Business+ plan is $50 total a month for up to 5 users with the annual toggle selected by default, and the Lite plan (chat without AI) is $51 total a month for up to 20 users. The HIPAA catch: HIPAA compliance and a signed BAA are a separate add-on, and Zenzap does not publish its price. Prices change, so verify on zenzap.co before you buy.
Every plan and price
Zenzap is WhatsApp-style business chat with AI agents that act inside conversations, built-in to-dos and checklists, scheduled messages, voice and video calls on paid plans, and a tool that migrates WhatsApp chats. It has a Medical vertical page and sells mainly to small and mid-size businesses with frontline teams. Here is what its pricing page showed in November 2026.
| Plan | Price | Unit | Billing | What it includes |
|---|---|---|---|---|
| Free | $0 | Per workspace, unlimited users | n/a | 100 AI credits a month, 1 GB secure file storage, API access, no credit card needed |
| Business+ | $50 total a month | Per workspace, up to 5 users | Annual toggle selected by default ('Save up to 33%'); the monthly rate is not displayed | 400 AI credits a month, 10 TB secure file storage, priority support, API access |
| Business+ larger tiers | 'Book a Demo' | Up to 20, 50 or 100 users, and 100+ | Not published | Same plan at higher user caps |
| Lite (just chat, no AI) | $51 total a month | Per workspace, up to 20 users | Annual toggle default | 100 GB secure file storage; larger tiers 'Book a Demo' |
| Enterprise | Custom | Contact sales | Custom | Tailored credits and terms, SAML/SCIM/SSO, audit logs, encryption key management, custom SLA |
| Add-on: HIPAA Compliance + Signed BAA | Not published | Add-on | n/a | 'For teams handling protected health information'; available by contacting sales |
The fine print
- The $50 and $51 prices appear with the annual billing toggle selected by default. The page text does not show a separate monthly rate, so budget for a year.
- Business+ is priced only for 'Up to 5 users'. The 20, 50 and 100-user tiers show 'Book a Demo', so a 6-person office cannot read its price off the page.
- HIPAA compliance and a signed BAA are an add-on, not part of any plan, and the add-on price and base-plan eligibility are not published.
- The free plan has unlimited users but only 1 GB of storage; an 'Additional Storage' add-on exists.
- External guests do not count toward user limits, according to the FAQ.
- The trust center lists encryption at rest; the compliance documents behind the SOC 2, ISO 27001 and HIPAA badges are gated.
What a 5-person and a 15-person practice would pay
| Team | Plan | Monthly | Per year | Plus |
|---|---|---|---|---|
| 5 people | Business+ | $50 | $600 (annual billing default) | HIPAA add-on, price not published |
| 5 people | Lite (no AI) | $51 | $612 | HIPAA add-on, price not published |
| 15 people | Business+ ('Up to 20 users') | Not published | Not published | 'Book a Demo', then the HIPAA add-on |
| 15 people | Lite (up to 20 users) | $51 | $612 | HIPAA add-on, price not published |
Two honest notes. For 5 people, Business+ works out to $10 a head before the add-on. For 15 people on Lite, it is $3.40 a head, which is competitive with per-user tools, as long as you do not need the AI features and the add-on quote comes back reasonable. The number you cannot compute is the only one that matters for a clinic: the HIPAA add-on.
HIPAA and the BAA: what it costs or requires
Start with the term. A Business Associate Agreement (BAA) is the contract HIPAA requires before a vendor may store protected health information (PHI) for you, PHI being anything that identifies a patient and relates to their care. Zenzap's pricing page sells 'HIPAA Compliance + Signed BAA' as an add-on 'for teams handling protected health information', and its FAQ says the add-on is available by contacting sales. That is the only written HIPAA text we found; the homepage shows a HIPAA badge without a written claim.
Before you sign, ask sales for the add-on price in writing, which base plans qualify, whether audit logs (listed on Enterprise) come with the add-on, and what encryption in transit looks like, since the trust center names encryption at rest only. A BAA is required before PHI goes in (45 CFR 164.502(e)), so do not run patient chatter on the free plan while you wait for the quote.
How Yodl's flat price compares
| Zenzap Business+ | Yodl Team | |
|---|---|---|
| 5 people | $50 a month (annual default) plus unpriced HIPAA add-on | $10 a month, BAA included |
| 15 people | Not published ('Book a Demo'), plus add-on | $30 a month ($10 plus 10 extra users at $2), BAA included |
| Billing | Annual toggle default; monthly rate not shown | Month to month, cancel anytime |
| Storage | 10 TB | 20 GB per location |
| Calls | Voice and video on paid plans | None |
| AI | AI agents and credits included | Optional PhiClaw AI teammate, not in the $10 plan |
Pick Zenzap if your staff want the WhatsApp feel, the to-dos and AI agents, or voice and video calls, and you have a budget for the add-on. Pick Yodl if you want Slack-style channels and threads with the BAA on day one at a flat $10, and you can live without calls and with 20 GB. The full comparison is at Yodl vs Zenzap, and Yodl's numbers are on the pricing page: $10 a month for 5 people, signed BAA.
Zenzap's $50 for 5 users is the same $10 a head as Yodl, but the BAA is an unpriced add-on and the 15-person price is a demo request. Get the add-on quote in writing before you compare.
Frequently asked questions
Does Zenzap have a free plan?
Yes. The Free plan has unlimited users, 100 AI credits a month and 1 GB of storage. It does not list the HIPAA add-on or a BAA.
Is Zenzap HIPAA compliant?
Zenzap sells HIPAA compliance and a signed BAA as a paid add-on through sales. Its site does not publish the add-on price or which plans qualify, so get both in writing.
What does Zenzap cost on monthly billing?
The pricing page shows $50 and $51 with the annual toggle selected by default and does not display a separate monthly rate.
How much is Zenzap for 15 people?
Business+ for up to 20 users shows 'Book a Demo' instead of a price. The Lite plan, which has no AI, is $51 total a month for up to 20 users, before the HIPAA add-on.
What is the difference between Business+ and Lite?
Business+ includes 400 AI credits a month and 10 TB of storage for up to 5 users. Lite is 'just chat, no AI' with 100 GB of storage for up to 20 users.